Operational view

Unanswered questions this week

These are the most common questions we could not answer this week. Prioritise these to improve answer coverage, reduce repeat enquiries, and strengthen your content.

Week ending 12 April 2026

Focused operational view of questions where Answered = No.

97 unanswered questions
18% of total questions were unanswered this week
Last week: 21%  •  –3 pts week on week
Lower is better as content gaps are resolved.
12 was the most frequent unanswered question count
3 categories account for most unanswered questions

This week’s takeaway

Most unanswered questions are clustering around integrations, pricing flexibility, and delivery detail. That means the fastest gains will come from improving a small number of high-frequency gaps.

Highest frequency: “Do you integrate with Xero?”
Most concentrated category: Integrations
Best short-term win: clarify delivery and pricing detail

Most common unanswered questions

Sorted by frequency so your team can focus on the highest-impact gaps first.

Question Category Frequency Suggested action Status
Do you integrate with Xero? Integrations 12 Add a dedicated integrations page or clearly state current support Open
Can I pay in USD? Pricing 9 Add currencies section to pricing or checkout content Open
Do you offer weekend delivery? Delivery 7 Clarify delivery schedule and coverage In progress
Can this sync with HubSpot? Integrations 6 Clarify CRM integration support or roadmap Open
Do you offer discounts for larger orders? Pricing 5 Add pricing flexibility or volume pricing guidance In review
Can you deliver outside metro areas? Delivery 4 Clarify regional fulfilment options Resolved

Grouped view

A faster way to see where unanswered demand is concentrated across categories.

Integrations

32 unanswered questions this week

  • Do you integrate with Xero? (12)
  • Can this sync with HubSpot? (6)
  • Does it connect to our CRM? (5)

Pricing & payments

21 unanswered questions this week

  • Can I pay in USD? (9)
  • Do you offer discounts for larger orders? (5)
  • Can I be invoiced instead of paying online? (4)

Delivery & fulfilment

18 unanswered questions this week

  • Do you offer weekend delivery? (7)
  • Can you deliver outside metro areas? (4)
  • What is the delivery cutoff time? (3)

Full dataset

512 questions analysed this week. Download the full dataset for filtering, searching, and deeper operational review.

Download full question dataset
Includes timestamp, question, answer, answered status, category, and suggested action fields.
Download CSV

Turn unanswered questions into higher coverage

Fix the gaps with the highest frequency first. That is the fastest way to improve answer rate and reduce manual workload next week.